I’ve written editorials about Sony Ericsson’s horrible warranty services over in the United States. It’s the worst I’ve seen in the wireless industry, over the past five (going on six) years.
My latest encounter was no different. Had a Z750a, whose battery decided to fail. So, I called them up any they ordered a replacement.
One week passes by. I call in, the battery has just shipped. Shipped via UPS Ground, from the other side of the country. Do they realize over in Europe that America is 3,000 miles wide on its own, and if you ship a battery via UPS Ground from New Jersey to California… that a customer is going to be building hatred for that (second) week?
Two weeks pass. The battery arrives. Only, they sent the wrong battery. It’s a BST-36, instead of a BST-33.
Call in again. They admit that they screwed up, but… shocker (not)… the BST-33 is out of stock. They quote me a “two week turnaround” for getting new ones in. I ask if she’s just making that up, and to my surprise, the customer service rep admits that she is. She has no idea when the BST-33 will be back in stock.
It’s no wonder why Sony Ericsson is dead last over here. Well, except to the folks at Sony Ericsson, who read my editorials breaking this process down for them. It all seems to fly in one ear, and out the other over there.